Frequently Asked Questions (FAQ) 

At Valet Trash Orlando (Operated by DJPS, LLC), we want our clients and residents to feel informed and confident about our Valet Trash services. Below are answers to the most common questions we receive. If you don’t see your question here, feel free to contact us anytime.

General Questions

What is Valet Trash service?

Valet Trash is a convenient waste management service where our trained team collects trash directly from apartment doors or manages curbside bin placement and return for residential communities. Our service helps keep communities clean, organized, and safe.

Which areas do you serve?

We proudly serve communities throughout Orlando & Central Florida, including Orange, Seminole, Osceola, Lake, and Brevard counties. If you’re unsure whether we cover your area, please contact us for confirmation.

Who pays for the service?

In most communities, Valet Trash is included as part of the resident’s monthly fees or rent. Payment arrangements are determined by the property management or HOA. We work directly with management to structure fair and transparent pricing.

Are you insured and licensed?

Yes. DJPS, LLC is fully insured and operates in compliance with all applicable local and state regulations, providing peace of mind to our clients and partners.

Apartment Valet Trash (Door-to-Door Service)

How does apartment valet trash work?

Residents place properly sealed trash bags outside their door on designated pickup nights. Our team collects the bags and transports them to the community’s dumpster or compactor. Pickup days and times are scheduled in advance with property management.

What time is trash collected?

Collection times vary by community but typically occur during evening hours. Specific schedules are provided by management and communicated to residents.

What type of bags are allowed?

Only securely tied, leak-proof trash bags are permitted. Loose trash, open containers, and overfilled bags are not accepted for safety and cleanliness reasons.

What items are not allowed?

For safety and compliance reasons, we do not collect:

• Hazardous materials

• Medical waste

• Construction debris

• Large furniture or bulk items

• Electronics

Residents should follow community guidelines for disposing of these items.

Curbside Valet Trash (Bin Placement & Return Service)

How does curbside valet trash work?

On scheduled collection days, our team places each resident’s city-issued bin neatly at the curb for pickup and returns it to its designated area after collection.This ensures proper placement and keeps streets clear and organized.

Do residents still need to move their bins?

No. Our team handles bin placement and return, eliminating the need for residents to move bins themselves.

What if a bin is missing or damaged?

If a bin is missing or damaged, we notify property management so they can coordinate replacement with the local waste provider.

Will bins block driveways or roads?

No. Our trained staff follows placement guidelines to ensure bins are positioned safely without blocking traffic, sidewalks, or driveways.

Service & Operations

What happens if there is bad weather?

In most cases, service continues during light rain. In severe weather conditions, service may be delayed for safety reasons. Any changes are communicated through management.

How do you ensure consistent service?

We use trained teams, defined routes, supervisor oversight, and quality control procedures to maintain reliable, consistent service.

What if a pickup is missed?

If a scheduled pickup is missed, please notify property management, who will contact us. We will address the issue promptly.

Do you provide customized service plans?

Yes. Every community is different. We work closely with management to design service schedules and procedures that fit each property’s needs.

How do residents report issues?

Residents should report concerns to their property management or HOA office. Management will coordinate directly with our team for resolution.

Getting Started

How do we sign up for service?

Property managers or HOA boards can contact us to request a free consultation. We will evaluate your community and provide a customized proposal.

Is there a long-term contract?

Contract terms vary by community. We offer flexible agreements designed to meet your operational and budgetary needs.

How soon can service begin?

Once an agreement is finalized, service can typically begin within a few weeks, depending on community size and setup.

Do you offer bilingual support?

Yes. Our team provides service and communication in both English and Spanish.